Psvr2 Privacy Policy — How We Protect Your Data
At psvr2, the privacy of Malaysian users is our priority. This policy details the information we collect, how it is used, how we store your data, and your rights as a user of our platform.
Effective Date: 1 January 2026
1. What Information Does psvr2 Collect?
When you register and use the psvr2 platform, we collect various categories of information to ensure the service runs smoothly and securely. The information we collect is organised into the following main categories:
Account Information: Full name, date of birth, gender, phone number, email address, and encrypted password. This information is required to verify your identity during the KYC (Know Your Customer) process and to keep your account secure.
Payment Information: Deposit and withdrawal details in MYR including bank name, account number (stored in masked format), and transaction records. psvr2 does not store full card numbers — any card payments are handled directly by certified third-party payment processors.
Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and language settings. This data is used to optimise platform display across different devices and to detect suspicious activity.
Usage Data: In-platform activity records such as games played, bets placed, login times, and pages visited. This data helps us improve the user experience and meet regulatory compliance requirements.
Data Summary
- Account & KYC information
- MYR transaction records
- Device & browser data
- Cookies & session tracking
- Platform activity data
2. How Is Your Information Used?
Psvr2 only uses collected data for legitimate and transparent purposes. Below are the primary ways we use your data:
- Identity verification and KYC — ensuring compliance with anti-money laundering (AML) legal requirements applicable in Malaysia.
- Deposit & withdrawal processing — processes financial transactions in MYR accurately and securely.
- Account security — detects unauthorised login attempts, fraud, or suspicious activity.
- Product improvement — analyses usage patterns to improve the interface, platform speed, and game selection.
- Service communications — sending account-related notifications, transaction confirmations, and policy updates to your registered email address.
- Legal compliance — maintains records required by relevant Malaysian authorities for the prescribed retention period.
Psvr2 will not use your data for third-party marketing purposes or sell your personal information to any external party.
3. Cookies & Tracking Technologies
The psvr2 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser that help the platform remember your preferences and session settings.
The types of cookies used by psvr2 include:
- Session cookies — required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your preferences such as language and interface display settings so you do not have to reconfigure them on each visit.
- Analytics cookies — collects anonymised data on how users interact with the platform for internal improvement purposes. This data contains no personally identifiable information.
You can manage your cookie settings through your browser preferences. However, disabling essential (session) cookies may affect the core functionality of the psvr2 platform.
4. Data Storage & Security
All psvr2 user data is stored on servers protected by industry-standard 256-bit SSL encryption. Access to personal user data is strictly limited to staff who require it to carry out their service duties.
Additional security measures we have in place include:
- Data encryption in transit and at rest
- 24/7 system monitoring to detect threats and intrusions
- Regular security audits by internal and external teams
- Account passwords are stored in an irreversible hashed format
- Two-factor authentication is available for added account protection
User account information is retained for as long as the account remains active. After account closure, data is kept for the minimum period required under Malaysian law before being permanently deleted.
In the event of an exceptional incident such as a data breach, psvr2 will notify affected users within a reasonable timeframe and take immediate action to contain the damage.
5. Is Your Data Shared with Third Parties?
Psvr2 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. However, there are limited situations where sharing information is necessary:
Payment service providers: Required transaction details are shared with licensed payment processors such as FPX and local eWallet providers to facilitate deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
Game software provider: Anonymised game statistics may be shared with our game content providers for technical purposes and game fairness audits. No personally identifiable information is shared.
Legal requirements: psvr2 may disclose user information when required by a competent court or authorised Malaysian authority, or when necessary to comply with legal obligations relating to fraud prevention and anti-money laundering.
In all cases, we share only the minimum information necessary.
6. Your Rights as a psvr2 User
As a registered psvr2 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
Right of Access: You have the right to request a copy of the personal information we hold about you. Submit your request via email to [email protected] and it will be processed within 14 business days.
Right to Rectification: If you believe any information we hold about you is inaccurate or outdated, you have the right to request a prompt correction. Some details such as name and date of birth may require supporting documents before they can be updated.
Right to Erasure: You may request the deletion of your personal data upon closing your account. Please note that certain data may need to be retained for a specified period to meet legal obligations before it is permanently deleted.
Right to Object to Processing: You have the right to object to the processing of your data for specific purposes such as marketing communications. Update your preferences via your account settings or reach out to our support team.
To exercise any of the above rights, contact us at [email protected] with a clear description of your request. We will respond within the timeframe required under applicable Malaysian law.
Privacy-Related Questions?
If you wish to exercise your rights or have questions about how we handle your data, our team is ready to assist.
Email: [email protected]
Response time: 1–3 business days for general enquiries, up to 14 days for formal data access requests.